Many General Motors officials and workers are feeling good about the results of a closely watched annual survey. J.D. Power and Associates’ quality study came out Wednesday. It measures problems reported in new vehicles over their first 90 days on the road. Several GM brands including GMC and Chevrolet climbed noticeably in ratings, which reflects fewer problems reported compared to its competitors.
Karl Henkel, a business and automotive writer for the Detroit News, who wrote about the survey in yesterday’s edition, explains what the high ratings mean for GM.