Once used mostly for one-time promos and marketing, Twitter is now something businesses are relying on to provide customer service. For instance, Southwest Airlines tweets to alert folks about delays. And Best Buy responds to questions and complaints via Twitter. And they're not alone.
Let's say you're thinking of ordering a pair of shoes online and you want to know the store's exchange policy. You could pick up the phone — but then you'll hear the old recording: "To ensure quality service, your call may be monitored or recorded."
Timothy Courtois' family had been worried about him for weeks. They repeatedly told police in Biddeford, Maine, that the 49-year-old was off his meds for bipolar disorder. And police were also told he had guns. But still, because he wasn't doing anything that rose to the legal definition of imminent threat, police said their hands were tied.
There are new glimmers of hope for the only known U.S. prisoner of war held captive in Afghanistan — 26-year-old Army Sgt. Bowe Bergdahl, who was captured by the Taliban more than three years ago. After lengthy discussions, it appears his captors may be more receptive than ever before to finding a way to send him home.
Young people brought to the U.S. illegally began applying for a deportation deferral and a two-year work permit on Wednesday. It's the boldest immigration program yet by the Obama administration — putting into effect elements of the so-called DREAM Act even though it has not passed Congress.
Lizbeth Mateo has high school and college diplomas from California and evidence that she has been in the country continuously for at least five years. What she wants now is assurance that she won't be deported.
A couple of thousand years before the Egyptians preserved some of their dead, a much simpler society made the first known mummies.
The Chinchorros, the first mummy makers, lived about 7,000 years ago in South America, on the coast near the border between modern-day Peru and Chile. The desert area where they lived was so dry, dead people turned into mummies naturally.
Bud Selig, the commissioner of baseball, has persuaded his owners and the players to add an extra wild-card team to the playoffs, so now five teams per league will qualify.
Not only is this terrific for the fans, but Selig also wisely managed to make it so that the wild-card teams engage in a one-game showdown for the privilege of being the team that joins the three division winners in the battle for the league championship.
I have just the old-fashioned word for this newfangled development: nifty.
GOP presidential candidate Mitt Romney's choice of Rep. Paul Ryan of Wisconsin as his running mate may help energize support from conservative voters who like his tough approach to overhauling the federal budget.
But there's a risk that Ryan may turn off an important voting bloc: senior citizens.
Hundreds gathered in Flint, Mich., Tuesday, to celebrate the return home of Olympian Claressa Shields. At 17, Shields became the first U.S. woman ever — and the only American this summer — to win a gold medal in boxing.
In a rare moment of joy, Flint greeted the high school student with a marching band and a motorcycle escort.
It's been a record hot summer in many cities across the nation. Phoenix is no exception. This Sonoran Desert metropolis already records more days over 100 degrees than any other major U.S. city. Now, climate models predict Phoenix will soon get even hotter.
A hotter future may mean a more volatile environment — and along with it, natural disasters, greater pressure on infrastructure, and an increased physical toll on city residents.
Now that the Olympics are over, what's there to watch on TV? Eric Deggans of the Tampa Bay Times says there is more fun programming than anything else. He tells Audie Cornish that he'll be watching HBO's Hard Knocks series on the Miami Dolphins training camp, TNT's Major Crimes, Discovery's Shark Week and others.
Mitt Romney's new running mate has authored some provocative policy proposals to cut budget deficits and overhaul Social Security, Medicare and Medicaid. But Rep. Paul Ryan has also been an advocate for a different course for the central banking system of the United States, the Federal Reserve.
For the past 35 years, the Fed has had a dual mandate from Congress: to set interest rates at levels that will both foster maximum employment and keep prices stable. Put another way, the Fed's goals are to get unemployment as low as possible while keeping inflation in check.
Originally published on Tue August 14, 2012 5:27 pm
Britain's fifth-largest bank has agreed to pay $340 million to settle charges by New York regulators that it laundered money for Iranian clients.
NPR's Chris Arnold filed this report for our Newscast unit:
"In court documents, the regulator alleged that for 10 years Standard Chartered Bank quote 'schemed with the Government of Iran and hid from regulators roughly 60,000 secret transactions... involving $250 billion dollars and reaping hundreds of millions of dollars in fees for the bank.'
Originally published on Tue August 14, 2012 4:32 pm
Republican presidential candidate Mitt Romney was in far eastern Ohio on Tuesday — seemingly in the middle of nowhere.
But Beallsville is in the middle of coal country, and this site was carefully chosen. There's a battle over messaging on coal in Ohio, a state with huge coal reserves and an important but troubled coal industry.
Originally published on Tue August 14, 2012 6:10 pm
Last Friday, when Tammy Smith was promoted to Army brigadier general, her wife, Tracey Hepner, was the one who pinned her star on her uniform.
With that, Smith became the first openly gay general in the country. When Smith joined the military 26 years ago, the moment would have been unthinkable. But she explains the historic moment by focusing on its simplicity.
Originally published on Mon October 22, 2012 11:28 am
You've all heard a lot about this year's devastating drought in the Midwest, right? The U.S. Department of Agriculture announced last Friday that the average U.S. cornfield this year will yield less per acre than it has since 1995. Soybean yields are down, too.
Originally published on Tue August 14, 2012 11:08 pm
Delmonico's, the New York City steakhouse, has been around forever.
The New York Public Library's archival menu collection doesn't go back quite that far. But it does have a Delmonico's menu from 1918. The archive also, sort of randomly, has a Delmonico's menu from 1988. Delmonico's current menu is online.
After Japan's Fukushima disaster last year, Germany announced a groundbreaking energy plan: It would phase out all of its domestic nuclear power in a decade and make a transition to safer, carbon neutral energy.
The goal is to have solar, wind and other renewables account for nearly 40 percent of the energy for Europe's largest economy in a decade, and 80 percent by 2050.
Originally published on Wed October 10, 2012 2:49 pm
Who Is He?
Joe Biden: Biden, whose own presidential aspirations sputtered in 1988 and again in 2008, brought to the Democratic ticket foreign policy chops and an ability to relate to working-class voters. In his 36 years representing Delaware in the U.S. Senate, he became known as more pragmatist than ideologue. He has also made a somewhat dubious name for himself because of his volubility and not infrequent verbal stumbles. But he has parlayed those potential liabilities into an effective, if occasionally unpredictable, campaign trail presence.
The murders of six people at the Sikh temple in Oak Creek, Wis., by a gunman with ties to white supremacists has raised questions about the prevalence and influence of hate groups in America — who they are, what they do, and how they recruit new members.
Actress Julie Delpy first beguiled American audiences in 1995, playing the enigmatic French student in Richard Linklater's film Before Sunrise. Ever since, Delpy has enjoyed life on the Hollywood fringe, preferring indie projects where she can help shape her roles.
She co-wrote the Oscar-nominated script to Linklater's sequel, Before Sunset, and has also begun directing her own projects. For her latest, 2 Days in New York, she directed, produced and helped write the script.
Books can change the way we think and can continue to influence events long after they were written. The Library of Congress exhibit "Books That Shaped America" features 88 books — from Thomas Paine's Common Sense to Dr. Seuss' The Cat In The Hat — that have influenced national identity.
The Mayo Clinic's confirmation Monday that Congressman Jesse Jackson Jr. is receiving care there for bipolar depression is a reminder that the condition, which affects around 2.3 million Americans, can be treated.
But figuring out the right treatment for each patient can be a long and difficult road, as a new memoir called Perfect Chaos: A Daughter's Journey to Survive Bipolar, a Mother's Struggle to Save Her shows.
As a kid, Nancy Hogshead-Makar wanted to be the best swimmer in the world. At 14, she got her wish when she was ranked number one in the world for 200-meter butterfly at age 14. Four years later, she was part of U.S. team that boycotted the Moscow Olympics, and at 22, she swam in five Olympic finals at the 1984 Los Angeles games, winning three gold medals and one silver medal.
"I knew that the 1984 Olympics were really going to be my swan song," she tells NPR's Lynn Neary. She retired after those games and went to finish out a year and a half at Duke University.